Watchdog demands better compensation for failed commuters

Thameslink was among the companies criticised for insufficient compensation of disrupted London comm

Thameslink was among the companies criticised for insufficient compensation of disrupted London commuters. (Pic by PA/John Stillwell) - Credit: PA Wire/Press Association Images

London TravelWatch is demanding better compensation for train users affected by delays.

The watchdog said the impact disruption has on rail users’ “quality of life” is not addressed by current compensation policy.

Chair Stephen Locke has called for change.

“The package on offer from the train companies only applies for season ticket holders who have suffered delays of more than 30 minutes,” he said. “For Londoners who use Oyster or contactless this will be little help.”

The demand follows the watchdog’s criticism of the disruption that Christmas delays brought to London.

One of the operators criticised, Govia Thameslink Railway, had more than 21 per cent of its trains delayed between November and December.

The operator offered an apology and two days of free travel to passengers who were affected.

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But the TravelWatch chair said apologies are not enough and more compensation than two days’ travel is needed.

He has proposed compensation payouts be made automatic after delays of 15 minutes.

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