Tube chaos sparks refund pledge

COMMUTERS caught in chaos on the Jubilee line will have their fares refunded, transport bosses have pledged.

Trains were suspended between Stratford and London Bridge earlier today due to a faulty train at North Greenwich.

Passengers were advised to use alternative routes including the DLR, but there were also delays on those services due to an earlier track fault.

Overcrowding at Stratford forced the closure of the Jubilee line platforms for a short time at around 9am.

Passengers were still experiencing severe delays on the Tube line several hours later.


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It came just days after Mayor Boris Johnson boasted that work to upgrade the line’s signalling system - which has seen months of weekend closures - was nearly complete.

In response to the disruption, Transport for London have pledged to refund Oyster pay-as-you-go customers who touched out at any station in the Canary Wharf area before 10.30am.

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Those who were hit with incomplete journey charges at Jubilee line stations between Stratford and London Bridge - including Canning Town and West Ham - will have these waived.

The refunds will be applied automatically when passengers pass through the gate line at their regular station.

Those with Travelcards or paper tickets can apply for a refund online at www.tfl.gov.uk

London Underground managing director Mike Brown said: “I am very sorry for the disruption suffered by our customers on the Jubilee line this morning.”

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