Train operator apologises to commuters with 20,000 chocolates

National Express train operator c2c gives away 20,000 chocolates to commuters as an apology for poor

National Express train operator c2c gives away 20,000 chocolates to commuters as an apology for poor service - Credit: submitted

A train operator this morning gave away 20,000 chocolates to commuters as an apology for poor service provided.

Staff from National Express train operator c2c were wearing t-shirts saying “Sorry for last Thursday” as they handed out the chocolates to passengers at Limehouse, West Ham stations and Fenchurch Street.

The giveaway began at 8am, exactly a week after a train broke down causing morning delays to rush hour commuters.

c2c Managing Director Julian Drury said: “Last Thursday we fell below our usual high standards. That’s why we wanted to do something, as well as say sorry to everyone affected, whatever their delay was that day – short or long.”


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