Commuters confused by unhelpful signs and muffled announcements at Stratford interchange station in east London have told rail bosses to put things right.
The train operators, Greater Anglia, listened to feedback from passengers and have installed easier-to-read signs pointing to the renamed Queen Elizabeth Olympic Park and other direction signs across the station complex that’s served by the Liverpool Street network, London Underground Jubilee Line and the DLR.
Passenger information has been beefed up with a clearer public address system and new destination screens on platforms. Ticket vending machines have also been upgraded with an up-to-date, simplified screen layout.
The company is now working on new Oyster validators on five mainline platforms to make it easier for commuters arriving from Essex and East Anglia, beyond the Oyster zones, to change onto the Underground without having to go out to the ticket office.
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