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Stratford commuters could enjoy rapid refunds for tardy trains

PUBLISHED: 07:00 28 August 2015

C2C rain at Fenhcurch Street

C2C rain at Fenhcurch Street

C2C promo

Rail passengers delayed by as little as a couple of minutes will be automatically refunded through a new pilot scheme.

Commuters on c2c services between London and Essex will no longer have to go through the arduous process of getting compensation vouchers, but will have cash put into their accounts or onto travel cards.

The pilot scheme, which launches next year, is being introduced after it emerged that passengers could be missing out on up to £100m in compensation each year.

“I want it to be rolled out right across the rail industry,” said railway minister Claire Perry.

“I want passengers to not have to go through hoops to get compensation.”

The news comes as it emerges that New Year fare increases will be the smallest in nearly six years.

In January, the cost of an average season ticket price will rise by 1 per cent. However, the figure does not reflect that the annual rises between 2010 and 2015 have been between 2.5 and 6 per cent.

The new scheme works via electronic refunds, which means commuters won’t have to apply for compensation.


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