Newham NHS release video to explain changes to care for vulnerable

Govinda Patel considers how to navigate the care system in the new integrated care animated video de

Govinda Patel considers how to navigate the care system in the new integrated care animated video developed by the NHS and the council - Credit: Archant

A new way of delivering health and social care to improve the lives of people with complex health needs is being illustrated by animated video.

Two three minute videos featuring an east London couple aim to explain how integrating health and social care and sharing information across providers is supporting people to stay out of hospital and access treatment at a time and place that suits them.

The videos feature Govinda and Ayehsa Patel. Govinder suffers from diabetes and bouts of bronchitis.

The videos explain how his health and social care used to be managed by different providers and he had to frequently explain his health issues, medication and treatments to multiple people.

But the introduction of integrated care means various providers now work together.

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Govinder has a joint care plan, which details all his health and social care needs and the treatment that he is receiving, and he has a care navigator who provides personal assistance including organising his travel to ensure he attends appointments.

Dr Zuhair Zarifa, local GP and chair of NHS Newham Clinical Commissioning Group said: “These videos show how we are transforming care in real life. The NHS is working with the council and other health and care providers to integrate care for the most vulnerable. This means that services we offer are joined up and more customer-centred.

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“By joining up services and targeting elderly patients and people with long-term illnesses or mental health conditions, we are able to support them to stay at home or closer to home and also reduce pressure on our local hospitals.”

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