Mum of three says Christmas is "spoilt"
PUBLISHED: 13:34 24 December 2015 | UPDATED: 13:34 24 December 2015
Christmas "is spoilt" says a mum-of-three living in a damp and mould-ridden flat who has had to send her children away while she waits for flood repairs to be carried out.
Julia Stanley’s children will be spending Christmas Day with their dad because work to repair damage caused by a burst pipe in the property, owned and managed by housing association Genesis, will not begin until the new year.
The 44-year-old says she made the decision to protect the health of her children, aged 11, 15 and 16.
“I won’t have Christmas at all,” she said. “It is spoilt. My Christmas tree is in my cupboard. Where are you going to put it in this stinking place? Who is going to visit?”
Ms Stanley has lived in The Sidings development in the Royal Docks, for five years. She says she routinely contacted housing association Genesis by phone and email to tackle the issues caused by a flood on September 7.
However, a contractor was only sent out on December 23 even though Ms Stanley says a housing officer had visited the flat much earlier and had seen the damage.
She said: “I am very disappointed in Genesis. For my housing officer to come into my flat and then just turn her back without doing anything – it is disgusting. For me to have to mention I have a child who is sick – no-one cares.”
As a result the family have had to keep the heating on high resulting in expensive bills. In addition, Ms Stanley says there is significant damage to the home’s walls and floors because of the damp spreading throughout the property.
Royal Docks ward councillor Patrick Murphy said Ms Stanley had been left “abandoned” and “condemned to a miserable Christmas”.
He said: “The complaint is self-explanatory and appears to be a tardy, sorry state of affairs which must have caused Julia Stanley quite some distress.”
Genesis said the company has launched a full investigation with its contractors to investigate the delay and ensure it doesn’t happen again.
A spokeswoman said: “Genesis would like to apologise to Ms Stanley regarding the damp problems in her flat caused by a leak. We appreciate that on this occasion our levels of customer service have not been what they should be.
“The cause of the leak has now been resolved and the property is dry enough for remedial works begin.
“A contractor visited on the 23rd of December to assess the damage and it was agreed that a contractor would visit on December 29 to address the mould issues and that re-decorations works will begin in the New Year as soon as is practicable and will be arranged so as to suit Ms Stanley and minimise any further disruption.”