Water leak alerts still pouring in by the hundreds

CRIES for help from Thames Water customers to fix burst pipes and other problems are still pouring in at 300-a-day, admit the company.

This, after handling 103,000 calls during the coldest December in a century.

The figure was nearly double the average number of customer calls to Thames Water.

Around 80,000 of the calls were about either burst supply mains on the company’s network or frozen pipes on customers’ properties.

Steve Shine, chief operating officer, urged customers to report leaks and bursts.


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The free, 24-hour Leakline number is 0800 714 614, or Twitter, @thameswater, using the #tweetaleak hash tag.

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