Stratford home care agency rated ‘Inadequate’ for second time by CQC

A home care provider has neglected to improve its services after failing a health watchdog’s inspection twice in seven months.

Allied Healthcare London East was rated Inadequate for being Safe, Effective, Responsive and Well-Led by the Care Quality Commission (CQC) after a surprise visit in May.

The Stratford service previously received three warning notices after being labelled Inadequate at an inspection last September.

Debbie Ivanova, deputy chief inspector of adult social care, said: “It is a matter of concern that the provider, Nestor Homecare Services Limited, has failed to make the improvements we required at our inspection last year and has continued to let down the people in its care. This must not continue.”

A Newham Council spokesperson said “safeguarding measures” were flagged to Allied Healthcare following the September visit including “regular scrutiny and monitoring of the actions being taken to ensure those they support received the highest levels of care”.

He said: “The Care Quality Commission report has reiterated our own concerns, and since we have been aware of these we have not referred any Newham residents to use their services.

“As Allied have decided not to re-tender to provide home care services in Newham we are currently working with them and the residents they support to find appropriate alternative arrangements for the provision of their care.”

A spokeswoman for Allied Healthcare said: “The CQC report regarding Allied Healthcare’s operation in London East highlighted a number of areas it is addressing as a priority.

“A large part of the plan now includes safely handing packages of work to other operators.”