Forest Gate GP surgery faces closure following ‘inadequate’ rating

PUBLISHED: 09:51 02 May 2018 | UPDATED: 09:51 02 May 2018

Upton Lane Medical Centre. Picture: Ken Mears

Upton Lane Medical Centre. Picture: Ken Mears


A GP surgery in Forest Gate faces closure unless it improves the care offered to its patients within six months.

Upton Lane Medical Centre has been placed in special measures by inspectors following a critical report published yesterday.

The surgery, run by Dr Gauri Shanker, was rated ‘inadequate’ overall, as well as for being safe, effective, caring and well-led.

“It is always disappointing when a practice slips from ‘requires improvement’ to ‘inadequate’, as has happened at Upton Lane Medical Practice,” said Michele Golden from health watchdog the Care Quality Commission (CQC), citing the surgery’s previous rating last year.

She added: “Special measures will give people who use the service the reassurance that the care they get should improve. Services placed in special measures will be inspected again within six months. If there is not enough improvement we may use our enforcement powers.”

Risks to patients were not assessed and well managed, including infection control, legionella, fire safety and equipment, CQC inspectors noted.

The most recent legionella risk assessment was dated May 2016, they said, adding: “staff told us every action to ensure patient safety had been taken but this was not the case and actions in response to a previous legionella risk assessment dated 2011 were insufficient.”

The visit in March found that the percentage of new patient cancer cases referred using the urgent two week waiting system was “significantly below average”, with patients who were carers “not identified or supported effectively”.

Patients experienced constant difficulty getting through to the service on the phone and booking appointments, and felt detached from decisions about their care. The practice, inspectors added, left them feeling they were not treated with compassion, kindness, dignity and respect.

Recruitment checks on staff took place, although gaps existed in staff training, including safeguarding and mental capacity training for clinical staff, the report said.

The surgery must now improve the safety of care and treatment given to patients, set up “effective” systems of governance and make sure staff receive required levels of support and training.

“The practice is very disappointed to receive this rating from the CQC,” manager Dahlia Gardner told the Recorder.

“We are fully committed to addressing the issues raised, and we are working hard to make the required improvements to ensure that our patients receive the level and quality of care that they deserve.”

Latest Newham Stories

Yesterday, 12:00

A young filmmaker has shone a spotlight on an outreach scheme trying to tackle knife crime.

United Kingdom
Yesterday, 09:35

Essex Senior League: Saffron Walden Town 4 Clapton 0

Essex Senior League

The power of sport remains unrivalled in its ability to inspire change, improve lives and unite communities.

Premier League
Yesterday, 07:00

Councillor Susan Masters, Clare Roche, Head of Fundraising at Richard House and Mayor of Newham, Rokhsana Fiaz.

Saturday, November 17, 2018

London Lions maintained their lead at the top of the BBL Championship with victory on the road against Worcester Wolves.

Saturday, November 17, 2018

Imam Haque lives in East Ham, and soon he’ll begin training for his first London Marathon, for Age UK.

European Union
Saturday, November 17, 2018

Leyton Orient came from behind to beat Bromley and extend their unbeaten run in the National League to six matches, while also returning to the top of the table.

Josh Coulson
Saturday, November 17, 2018

The inexperienced teenager tasked with overseeing West Ham United women’s team will have his journey followed in a new BBC Three series.

United Kingdom


Have you spent time as an unpaid carer? If you are over the age of 25 and living in Newham, the Working for Carers scheme can help you take the first steps back to employment.

Hanson Fernandes’ journey began in 2015 when he arrived in London from Goa, India.

Newsletter Sign Up

Newham Recorder twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists

Education Promo

Digital Edition


Enjoy the
Newham Recorder
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now