GP surgery in Upton Park is placed in special measures by health watchdog

PUBLISHED: 07:00 27 September 2018

Boleyn Road Practice has been rated inadequate. Pic: Google

Boleyn Road Practice has been rated inadequate. Pic: Google


A GP surgery in Upton Park has been placed in special measures after an inspection by a health watchdog found its management team were unable to deliver high-quality care.

Boleyn Road Practice in Boleyn Road was given an inadequate rating by the Care Quality Commission (CQC) following the inspection which uncovered a catalogue of concerns.

Today the CQC released the findings of its inspection in a damming report in which the surgery was rated inadequate in four out of the five categories with the remaining being ‘requires improvement’.

The 12-page report details the findings of the inspection which took place on July 13 this year.

Slamming the surgery’s management team, inspectors deemed they ‘did not have the capacity and skills to deliver high-quality care’ as there was an overall ‘lack of insight, ability and proactively’ to manage a range of risks and to drive improvement.

The surgery was also criticised for having no vision or strategy to deliver high quality care to patients.

Inspectors noted a failure in the surgery’s track record on safety after finding emergency use oxygen was seven years out of date and a safety alert on the defibrillator had been missed.

Other concerns include a lack of recent risk assessment in relation to safety issues and prescriptions not being secured or monitored.

Inspectors also found the surgery had an unreliable system for the safe handling of medicine, and patients’ privacy and dignity were not being respected as the reception desk compromised their confidentiality.

The report also states that while the surgery was clean it was not being maintained ‘appropriately’ and its opening times were limited and did not fit in with the area’s needs.

However the surgery was praised for its work with other health and social care professionals to deliver effective care and treatment, and inspectors noted staff were proactive with helping some patient to live healthier lives.

The surgery, which was previously rated as ‘good’, will be inspected in six months times and if it fails to improve it could face further action which could ultimately led to it being closed down.

A spokesman for the surgery said: “The health and wellbeing of our patients is our always top priority. We are deeply disappointed with the report’s findings and apologise to patients and the local community. We must, we can, and we will do better.

“Since the inspection in July we have been working with external specialist advisors to prepare and implement a comprehensive action plan, to make sure we get care right. We have also made significant financial investments in our building so patients benefit from a more modern clinical environment.

“However, the report does include positive commentary about many of our core working practices and, having been given a ‘good’ rating in our previous CQC report, we are confident we have the fundamentals in place to quickly return to providing high-standards of care. Positive progress has already been made, and we are updating the CQC regularly as we move forward.”

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