Error causes freedom passes to stop working

PUBLISHED: 17:32 07 February 2019 | UPDATED: 14:41 08 February 2019

Freedom passes offer free travel on buses and other forms of public transport. Picture: Ken Mears

Freedom passes offer free travel on buses and other forms of public transport. Picture: Ken Mears


Elderly and disabled people in Newham have seen their freedom passes stop working - weeks before they are actually due to expire.

An error has seen some people’s passes rendered unusable in the last few days, even though they are not set to run out until the end of March.

It has meant that freedom pass users are not aware that their card has stopped working until they try to use public transport.

One woman told the Recorder that she realised her aunt’s pass had stopped working on Sunday as they attempted to board a bus to the hospital for an appointment, and has not worked since.

The scheme, run by London Councils, offer Londoners aged 60 and over or with a disability the opportunity to travel for free on buses, Tube, DLR and train services.

A Newham Council spokesperson said: “We are aware there has been some issues with a number of freedom pass holders and we apologise for any inconvenience or distress this has caused.

“We are working with London Councils to resolve this as soon as possible.

“We are also in the process of contacting all residents who may be affected by this.”

London Councils said: “There have been some issues with the disabled persons freedom pass renewal process in Newham and Tower Hamlets that have resulted in some passes being deactivated.

“If you have found that your pass is no longer working and you believe that you are still eligible please contact your borough to advise you on the appropriate steps.

“London Councils is supporting the boroughs affected to minimise any disruption caused.”

If you value what this story gives you, please consider supporting the Newham Recorder. Click the link in the yellow box below for details.

Become a supporter

This newspaper has been a central part of community life for many years, through good times and bad. Coronavirus is one of the greatest challenges our community has ever faced, but if we all play our part we will defeat it. We're here to serve as your advocate and trusted source of local information.

In these testing times, your support is more important than ever. Thank you.

Most Read

Most Read

Latest from the Newham Recorder