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Canning Town residents slam housing agents after being left four days without heating and hot water

PUBLISHED: 20:24 27 November 2017 | UPDATED: 20:24 27 November 2017

Members of the Rathbone Market residents' association at a meeting on Friday attended by Trinity Estates representatives.

Members of the Rathbone Market residents' association at a meeting on Friday attended by Trinity Estates representatives.

Rathbone Market residents' association

Residents left without hot water and heating for four days have hit out at their housing agents for their poor and tardy response.

Approximately 100 people inside Rathbone Market in Barking Road, Canning Town, saw their energy supply cut off on Friday morning after thieves made off with copper wiring connected to the building’s mains electricity and water supply.

Homeowners and tenants were said to be literally left in the dark by third-party managing agent, Trinity Estates, after all power and water was switched off for health and safety reasons, with no advice given and calls ignored.

Edward Hopkins, who contacted the Recorder, said: “It was a like a scene out of a horror movie. People were having to climb 10 flights of stairs in the dark.”

The 26-year-old communications employee said that while residents understood the situation, most were angry about the “childish” way Trinity Estates and other housing agent Notting Hill Housing had responded.

He said: “They were trying to blame each other. People have had to throw their food away.”

The power and water supply has since been restored but several flats are still without hot water tonight, as temperatures set to fall to 3°C.

Edward said it was also the sixth or seventh time that he had been without hot water in just 18 months.

A homeowner, who asked to remain anonymous, said he was putting on more clothes to keep warm and showering at the gym.

He said: “My girlfriend is suffering a bit more as she is having to shower at a friend’s house.”

A spokesman for Trinity Estates said it was working with the affected residents to ensure all services were restored as soon as possible.

He said: “Regular updates are being issued to residents informing them of the current situation.

“Specialist contractors are on site at Rathbone Market working to resolve any individual issues with the hot water affecting individual apartments.”

A spokeswoman for Notting Hill Housing (NHH), which facilitates ownership of the property, said: “The NHH property manager worked closely with our residents and with staff at Trinity Estates to keep residents informed periodically throughout Friday via group-wide communication and also issued Trinity Estates correspondence to all residents.”


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