Angry Newham rail passengers criticise TfL rail

Rail passengers who travel on TfL have taken to Twitter to voice their dissastisfation with the serv

Rail passengers who travel on TfL have taken to Twitter to voice their dissastisfation with the service. Picture: Gareth Fuller/PA images - Credit: PA WIRE

Dissatisfied rail commuters have criticised the TfL-run line on social media site Twitter.

Individuals responded to a tweet from Lyn Brown who had requested comments ahead of a meeting with TfL to discuss regular over-crowding and cancellations on the line, which calls at Stratford, Maryland, Forest Gate and Manor Park.

Her message received numerous replies on social media, with many criticisms being made on the same day it was announced Crossrail would be renamed the Elizabeth Line when it fully opens in December 2018.

@Ben32Oz said: “#ElizabethLine bad start with tfl’s mismanagement... Delays and cancellations.”

Some users suggested that seats should be removed to enable more passengers to be able to board the service.

@Rachel_shares said: “I find getting on this service scary and stressful. It puts me off visiting friends in Forest Gate. Agree on removing seats.”

Commuter @Paul_zRoberts said overcrowding had been the main issue and he hadn’t used the service in three years.

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Lyn Brown replied: “It’s the issue for most people. Problem is we are told no capacity on line to increase numbers of trains.”

Mr Roberts pointed out that Crossrail website says it will operate 12 trains during peak times “which is twice as many as now so how no capacity??” to which Ms Brown replied: “I will ask”.

Crossrail’s website states that “at peak times Crossrail will run 12 trains per hour between Shenfield and central London, calling at all stations, and an additional service of four trains per hour between Gidea Park and the existing Liverpool Street terminus station.”

Howard Smith, Operations Director of TfL Rail, said: “Since the start of TfL Rail services in May last year, we have seen improved punctuality and an increase in passenger satisfaction. The number of people using the service continues to grow.

“In the first weeks of 2016 there has been an increase in train faults and in problems with track and signals as work takes place to upgrade the railway.

“We are working hard with all those involved to avoid these recurring.

“We are continuously seeking to improve services. From May next year, TfL Rail customers along this route will benefit from the introduction of the first new air conditioned, walk-through trains.”

TfL says its offers service delay refunds through its website and is improving how it communicates to customers during delays.

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