Melissa York, Reporter
Monday, February 25, 2013
5:27 PM
Forest Gate station now has a help point telephone to inform passengers on their travels.
Greater Anglia, who operate the overground service at the station, has installed 31 of the advice phones across their network.
They are connected to National Rail Enquiries Service to tell passengers about train times, connections, and onward transport options including buses and taxis.
Greater Anglia’s Customer Service Director, Andrew Goodrum, said: “The completion of this project means that station users have direct access to help over the phone if they need assistance.
“The help points also provide reassurance for passengers waiting at unstaffed stations, improving their sense of personal security as well as offering improved access to information.”
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