December 11 2013 Latest news:
Saturday, August 27, 2011
Newham Council’s Council Tax and Benefits service will move to one location at Newham Dockside in Beckton next Tuesday.
It is part of the moves the authority are making to transform the way it delivers services to residents.
As part of their Customer Access Strategy, the Council is looking at everything it does to ensure it delivers the most efficient and cost-effective services for residents.
As part of these changes, Newham’s Council Tax and Benefits service moves out of Local Services Centres (LSCs) into a single location at Newham Dockside in Beckton. From Tuesday August 30, residents can no longer get their enquiry dealt with at local service centres.
Residents will still be able to speak to a specialist face-to-face by booking an appointment through Newham’s Contact Centre. It means residents should no longer face lengthy queues while waiting to be seen but will be able to turn up at their appointed time and be seen straight away.
The reorganisation of Council Tax and Benefits, of which the move to Newham Dockside is central part, will save the council around £1.4 million over three years. Offering appointments from a single location and enabling residents to access services more easily online and over the telephone means the council will be able to provide an improved service. This will allow them to spend money on protecting frontline services in the wake of severe central government cuts.
Residents do not need to make an appointment to deal with all Council Tax and Benefits enquiries. Paying bills, applying for discounts and exemptions, checking entitlements to housing or Council Tax benefits can all be done online without having to see someone in person. Go to www.newham.gov.uk/counciltax or call (020) 8430 2000.
For more information about all the changes taking place, please speak to a member of staff at your nearest LSC or visit www.newham.gov.uk/counciltax